Growth Executive - Startup Advisor
After 20+ years in global enterprises including Oracle, Cisco, WebEx and PricewaterhouseCoopers, I am sharing my expertise and expanding my impact to help CxOs whose teams are struggling to
- retain and grow their customer base and revenue
- expand the usage of current product and selling new products
- tangibly contribute to customers' business outcomes and earn customers' loyalty
I'm excited to apply my experience and expertise to hyper-growth B2B SaaS companies, providing innovative solutions in a variety of industries.
How I help my clients
Many of my clients face intense pressure to retain their customers and boost their purchasing activity. Despite their teams working tirelessly and stretching their resources thin, they often find that results are not being achieved at the desired pace.
I step in to assist them by evaluating their current strategies, aligning their teams and processes, and prioritizing their actions, delivering on the promise of growth. In my role as a Customer Growth leader, I seamlessly integrate into their leadership team, actively participating in strategy discussions and reporting, and taking ownership of the customer-facing team's key performance indicators (KPIs) and outcomes. Your growth is my mission.
Recognizing the potential blind spots that can arise from being deeply immersed "in" the business rather than working "on" the business, I guide the team in making incremental adjustments to expedite revenue growth, enhance customer retention, and drive overall expansion.
I invite you to schedule a meeting with me to explore how I can provide valuable support to you and your team.
About Revenue retention advisors
My Mission
Help companies leverage post-sales as the new growth engine by reducing acquisition cost, expanding revenue and increasing customer advocacy.
My Principles
Be kind. Be curious. Be a good human.
My Leadership Approach
As a servant leader, I inspire and guide our team to achieve our business goals, always with the aim of enhancing the customer experience. I also foster and curate collaboration cross functional teams to deliver on a consistent experience.
Sandy has worked with
Services
Customer Growth and Retention Challenges
Customer Growth and Retention Challenges
Customer Growth and Retention Challenges
Is your team surprised by customers' cancellation (churn)?
Are your customers leaving due to poor product fit, cost, or lack of perceived value?
Are some of your strategic accounts at risk due to new stakeholder or leadership change?
Product Adoption Hurdles
Customer Growth and Retention Challenges
Customer Growth and Retention Challenges
Are your customers complaining about the difficulty to implement and use your product?
Do they feel like you don't listen to their feedback?
Have they expressed frustration about your roadmap or bug fixes?
Advocacy and Engagement Efficacy
Customer Growth and Retention Challenges
Advocacy and Engagement Efficacy
How do you measure the revenue contribution from your advisory boards, office hours, communities, voice of the customer (VoC) and other customer engagement programs?
How do you streamline all the various sources of data to drive insight for the functional teams?